SokoMarts Privacy Policy

Effective Date:Tue Feb 4th 2025
Last Updated: Current

1. Introduction

At SokoMarts, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.sokomarts.com) and mobile application. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect different types of personal data to improve your shopping experience. This includes:

2.1 Information You Provide Directly

✅ Account Information – Name, email, phone number, address, and password.
✅ Payment Information – Mobile money details, bank account details, and billing address.
✅ Order Details – Purchases, shipping details, and transaction history.
✅ Customer Support Inquiries – Information shared when contacting support.

2.2 Information Collected Automatically

✅ Device & Browser Information – IP address, browser type, device model, and operating system.
✅ Usage Data – Pages visited, time spent, and interactions with features.
✅ Cookies & Tracking Data – Data collected via cookies, web beacons, and analytics tools.

3. How We Use Your Information

We use your data to:
✔️ Process Orders – Fulfilling purchases and handling returns.
✔️ Improve Services – Enhancing website functionality and user experience.
✔️ Personalize Recommendations – Displaying relevant products and promotions.
✔️ Communicate with You – Sending order updates, marketing emails, and security alerts.
✔️ Prevent Fraud & Ensure Security – Detecting unauthorized access or transactions.
✔️ Legal Compliance – Meeting regulatory requirements and resolving disputes.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:
? Trusted Service Providers – Payment processors, delivery partners, and marketing agencies.
? Legal Authorities – When required by law or to prevent fraud.
? Business Transfers – In case of mergers, acquisitions, or restructuring.

5. How We Protect Your Information

We take data security seriously and implement:
? Encryption – Secure payment processing and encrypted data storage.
? Access Controls – Restricting access to authorized personnel only.
? Regular Security Audits – Monitoring systems for vulnerabilities.

6. Your Data Protection Rights

As a SokoMarts user, you have the right to:
✔️ Access Your Data – Request a copy of the personal data we hold.
✔️ Update or Correct Data – Edit your account details anytime.
✔️ Delete Your Account – Request account deletion, subject to legal retention periods.
✔️ Opt-Out of Marketing – Unsubscribe from promotional emails anytime.

7. Cookies & Tracking Technologies

We use cookies to improve your experience by:

• Remembering your preferences and login details.
• Analyzing website performance and user behavior.
• Delivering personalized advertisements.

You can disable cookies via browser settings, but this may affect functionality.

8. Third-Party Links & Services

SokoMarts may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their policies before sharing information.

9. Children's Privacy

SokoMarts is not intended for children under 13. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.

10. Changes to this Policy

We may update this Privacy Policy to reflect changes in law or service improvements. Users will be notified of major updates via email or website announcements.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

? Email: info@sokomarts.com
? Phone: +256 752 463322