SokoMarts Terms and Conditions

1. Introduction

Welcome to SokoMarts! These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using www.sokomarts.com or the SokoMarts mobile app, you agree to comply with these Terms. If you do not agree, please do not use our platform.

2. Definitions

• "SokoMarts" refers to the eCommerce platform operated by SokoMarts Ltd.
• "User", "You", or "Customer" refers to any person or business accessing or using the platform.
• "Vendor" refers to any individual or business listing products for sale.
• "Buyer" refers to any customer purchasing products through SokoMarts.
• "Products" refer to goods, items, or services listed on SokoMarts.

3. Eligibility

To use SokoMarts, you must:

• Be at least 18 years old or have parental/legal guardian consent.
• Provide accurate and complete registration information.
• Comply with all applicable laws and regulations in Uganda.

4. User Accounts

• You must create an account to buy or sell on SokoMarts.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify SokoMarts immediately of any unauthorized use of your account.
• SokoMarts reserves the right to suspend or terminate accounts that violate our policies.

5. Vendor Terms

5.1 Product Listings

• Vendors must provide accurate descriptions, images, and prices.
• Counterfeit, illegal, or prohibited products are strictly banned.
• Vendors are responsible for order fulfillment, returns, and customer inquiries.

5.2 Commissions & Fees

• SokoMarts may charge a commission on sales and applicable listing fees.
• Fees are non-refundable unless otherwise stated.

5.3 Order Fulfillment & Delivery

• Vendors must process and ship orders within the specified timeframe.
• Failure to fulfill orders may result in penalties or account suspension.

6. Buyer Terms

6.1 Purchasing & Payments

• Buyers must provide accurate shipping details and complete payments on time.
• Orders are confirmed only after successful payment processing.

6.2 Cancellations & Refunds

• Buyers may cancel orders before shipping.
• Refunds are processed as per the Return & Refund Policy.

6.3 Product Responsibility

• Buyers must verify product descriptions before purchase.
• SokoMarts is not liable for manufacturer defects or warranty issues.

7. Shipping & Delivery

• Delivery times vary based on vendor location and shipping method.
• SokoMarts does not guarantee delivery dates but ensures reasonable efforts are made.
• Buyers must provide accurate shipping addresses to avoid delays.

8. Returns & Refunds

Refer to our Return & Refund Policy for detailed guidelines.

• Buyers must initiate return requests within the allowed period.
• Vendors must process refunds within the required timeframe.
• Items that are damaged due to customer misuse are not eligible for return.

9. Prohibited Activities

Users must NOT:
❌ Use fraudulent payment methods.
❌ Post misleading product listings.
❌ Engage in abusive, offensive, or illegal activities.
❌ Attempt to hack or disrupt platform services.
❌ Violate intellectual property rights.

10. Intellectual Property

• All content on SokoMarts, including logos, trademarks, images, and text, is owned or licensed by SokoMarts.
• Users may not copy, distribute, or modify any content without permission.

11. Limitation of Liability

• SokoMarts is not responsible for losses due to:
  ✅ Third-party vendor actions.
  ✅ Delivery delays beyond our control.
  ✅ User errors or account misuse.
• Our liability is limited to the amount paid for the disputed transaction.

12. Privacy & Data Protection

Your personal data is collected, stored, and used as per our Privacy Policy. We take necessary steps to secure user information but cannot guarantee absolute security.

13. Account Suspension & Termination

SokoMarts reserves the right to:
⚠️ Suspend or terminate accounts violating these Terms.
⚠️ Remove fraudulent listings without prior notice.
⚠️ Pursue legal action for serious violations.

14. Dispute Resolution

• Disputes between buyers and sellers should be resolved amicably.
• If unresolved, SokoMarts will act as a neutral mediator.
• Legal disputes shall be governed under Ugandan law.

15. Changes to Terms

SokoMarts may update these Terms at any time. Users will be notified of significant changes via email or website announcements.

16. Contact Information

? Email: info@sokomarts.com
? Phone: +256 752 463322